GeoExplorer 2008 Series - Handheld Won’t Turn On

Summary
A GeoExplorer® 2008 series handheld may get into a state where you cannot turn the handheld on. This Support Note describes how to resolve this problem.

Problem
A GeoExplorer 2008 series handheld can get into a state where the unit will not turn on. This may also
cause the battery to go flat even if the handheld appears to be off.

Solution
If your GeoExplorer 2008 series handheld won’t turn on, do the following:
1. Place the GeoExplorer 2008 series handheld on to a powered support module (charging cradle).
The Power LED should indicate charging is in progress.
2. Perform a hard reset: press and hold the Power key as you use the
tip of the stylus to lightly press the Reset button.
Note: A hard reset retains settings and data that you have previously saved
on the handheld. However, any unsaved data may be lost.
If the hard reset has been performed correctly the handheld restarts
automatically displaying the blue splash screen with the text “Loading
Kernel…”.